Hosted Voice (VoIP) Solutions

Hosted Voice over IP or Hosted VoIP is a cost effective alternative to traditional and expensive in-house PBX phone systems. Hosted VoIP is ideally suited companies faced with replacing aging phone hardware.

Hosted VoIP offers substantial benefits over PBX systems or traditional analog business lines.

1. Cost Savings for Seattle Companies!

With a slowing economy, companies are looking for new ways to save money, and Hosted VoIP saves money! This is especially true of small and medium sized businesses. This is the main reason more and more businesses like yours are making the move to Hosted VoIP.

• Hosted VoIP is Affordable: Plans start at $19.95 per user (not including taxes). Much less than even the basic analog business line offered by your phone company, and Hosted VoIP comes with many standard features.
• Lower Hardware Costs: Are you considering purchasing a new PBX system or replacing your aging one? PBX systems can cost tens of thousands of dollars. Hosted VoIP only requires standard IP phone sets and basic networking equipment. There is no software or proprietary and expensive PBX to buy, lease, or maintain.
• Lower Maintenance Costs: Hosted solutions means the provider takes care of the software upgrades and server side maintenance for you, without the need to purchase expensive maintenance contracts. Hosted VoIP customers can administer user accounts and view reports though an easy to use web interface.
• Lower Long Distance Costs: Many of our calling plans offer unlimited domestic and international long distance calling. Just look at your current long distance charges to see how much you could save with our Hosted VoIP solutions.

2. Advanced Calling Features

Besides the numerous standard features such as voice mail, conference calling, caller ID and E911 our Hosted Voice solutions offer several advanced features to help your company improve its communications. Below are just a few.

• Find Me / Follow Me: Find Me/ Follow Me is a simple to use call routing system. Take office calls on your home or mobile phone when you are away. Unlike the simple, call forwarding offered by the phone company, Find Me / Follow Me can be configured to ring multiple locations simultaneously and is customizable by time of day or day of the week.
• Receive Voice Mail as Email: With Hosted VoIP, you can receive your voice mail as an email attachment allowing you to stay in touch even when you are away from your phone. Voice Mail is saved as a wave file and can be archived or forwarded and replayed at anytime.
• Auto Attendant: Auto Attendant is an optional feature that interactively routes inbound calls based on caller selections. Auto Attendant improves customer service by routing customers to the correct department or person.
• Automated Call Distribution: Automated Call Distribution is another advanced call routing technology available with some plans. ACD is ideal for handling a large volume of inbound calls by creating a hosted call center. Calls are routed to available operators based on customer configurable parameters. Advanced reporting is included for improved visibility and management.
• Unified Communications: In addition to the many features of VoIP, many of our packages also include Unified Communications features such as:
  • Secure Instant Messaging: Message between employees or employees and clients with the piece of mind knowing that your session is encrypted and archived for your security and for regulatory compliance
  • Audio Conferencing: Host your own audio conference without the expense and complexity of third-party solutions. Both local and toll free numbers are available for setting up your own, dedicated, conference channel.
  • Video Conferencing: Sometimes audio is just not enough. Video conferencing gives your employees the ability to communicate ideas in a way impossible with voice alone.

3. Reduced Risks

Minimizing the risks associated with a technology investment is crucial to the survivability of businesses, especially in times like these. Hosted VoIP reduces this risk when compared to traditional PBX solutions.

• 24/7 Support: All of our Hosted VoIP providers offer 24/7, U.S. based support so you can always get help or get questions answered immediately.
• Standards Based Equipment: Hosted VoIP supports open-standards based phone equipment. This means your investment in equipment is protected by not being locked into a single provider.
• Scalability: Hosted VoIP is easy and inexpensive to scale as your business grows. With Hosted VoIP, you will not get stuck replacing or upgrading expensive equipment just to add additional users.
• Future Proof: The Hosted VoIP provider is responsible for upgrading their equipment as technologies changes.

Compare Traditional Phone Systems to Hosted Voice Solutions