Telecommunications systems are extremely valuable, especially for businesses focused on sales and customer service. One day without these services can prove fatal for any business, which is why a well-crafted disaster recovery plan that protects Voice over IP (VoIP) networks is crucial.
Skype used to dominate an area of VoIP communications that serves a special function: group video calling. With apps like Snapchat, WhatsApp and, most recently, Slack nipping at its heels, it comes as no surprise that social network behemoth Facebook takes a slice of the cake with its recently rolled out desktop group voice calling.
When it comes to social media, figuring just what, if any, value it offers your business can be complicated. There is no exact science when it comes to figuring it out and even experts disagree as to just what is and is not important when measuring the value of your company’s social media.
News that a potential security threat in the web-based version of WhatsApp left up to 200 million of its users with their data exposed to hackers and malware acts as a reminder to us all to be vigilant in our online interactions. While the bug affected the popular instant messaging app’s web-based version rather than the mobile app itself, and was remedied by WhatsApp after being detected by an Israeli IT firm, it’s nonetheless a worry for those of us who rely on WhatsApp for both business and pleasure.
Have you ever wondered if your business is ready to make the switch to a VoIP phone system? You’ve probably heard the benefits of VoIP and thought they sounded pretty good, but perhaps you weren’t certain it was the right technology fit for your business.